Job Description
Join our award-winning luxury hotel in the heart of Los Angeles as a Front Desk Agent! We're seeking a dynamic hospitality professional to deliver exceptional guest experiences with weekly pay. Enjoy competitive compensation, comprehensive benefits, and a vibrant work environment in one of the world's most exciting cities. Perfect for career-driven individuals seeking stability and growth in the hospitality sector.
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and warmth
- Handle reservations, inquiries, and billing operations
- Resolve guest concerns promptly and escalate complex issues
- Coordinate with housekeeping, concierge, and maintenance teams
- Process payments and maintain accurate financial records
- Uphold brand standards for service excellence and cleanliness
- Utilize PMS systems (Opera/Cloudbeds) for daily operations
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with reservation management systems
- Exceptional communication and problem-solving skills
- Ability to work flexible schedules including nights/weekends
- High school diploma or equivalent; hospitality certification preferred
- Valid California driver's license (if required for property errands)
- Basic math and currency handling accuracy
- Spanish fluency highly desirable