Job Description
Join our award-winning luxury hotel in downtown Detroit as a Weekend Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences during our busiest weekend shifts. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in one of Michigan's most vibrant hospitality environments. Perfect for students, night owls, and career-changers seeking weekend-only work!
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations and optimize room assignments
- Handle billing inquiries and payment processing
- Resolve guest concerns with proactive problem-solving
- Coordinate with housekeeping and maintenance teams
- Operate PMS systems and maintain accurate records
- Promote hotel amenities and local attractions
Qualifications
- 1+ years hotel or customer service experience preferred
- Exceptional communication and multitasking abilities
- Proficiency with hotel management software (e.g., Opera)
- Flexible availability for weekend shifts (Fri/Sat/Sun)
- High school diploma or equivalent required
- Basic math and cash handling skills
- Positive attitude under pressure
- Ability to stand for extended periods