Job Description
Join our award-winning team at Grand Horizon Hotels as a Night Shift Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences during our peak evening hours. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in Jacksonville's vibrant hospitality scene. Apply now to become the welcoming face of our luxury property!
Responsibilities
- Check in/out guests efficiently using Opera PMS while maintaining accuracy
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments, manage reservations, and ensure secure cash handling
- Coordinate with housekeeping and security teams for seamless operations
- Monitor surveillance systems and enforce hotel security protocols
- Perform nightly audits and prepare shift reports for management
- Maintain pristine lobby appearance and amenities throughout shift
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in hotel management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work independently during overnight hours
- Valid Florida driver's license and reliable transportation
- Basic computer skills and cash handling experience
- Flexible availability including weekends and holidays
- High school diploma or equivalent required