Job Description
Join our award-winning team at Grand Central Hotel Fresno, where exceptional service meets Southern California hospitality. We're seeking passionate individuals to deliver memorable guest experiences in our vibrant downtown location. As a Front Desk Agent, you'll be the first point of contact for our diverse clientele, combining professionalism with local expertise. Immediate full-time positions available with competitive benefits and growth opportunities.
Responsibilities
- Manage guest check-in/check-out processes efficiently using PMS systems
- Handle reservations, inquiries, and special requests with exceptional service
- Resolve guest concerns promptly and escalate complex issues appropriately
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Perform daily audits and report discrepancies
- Promote hotel amenities and local attractions to enhance guest experience
Qualifications
- Minimum 1 year hotel or customer service experience
- Proficiency in Opera or similar hotel management software
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of Fresno attractions and transportation
- High school diploma or equivalent required
- Valid driver's license and reliable transportation