Job Description
Join our award-winning team at Oceanfront Resort Hotel as a Weekend Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences during high-demand weekend shifts. Enjoy competitive pay, flexible scheduling, and a vibrant work environment steps from the Atlantic Ocean. As the first point of contact for our international guests, you'll showcase Virginia Beach's hospitality while managing check-ins, reservations, and guest requests with precision.
This role offers growth opportunities within our luxury property chain, with potential for cross-training in guest relations and event coordination. We provide comprehensive training on our state-of-the-art hotel management system and local attractions expertise. If you thrive in fast-paced environments and take pride in creating memorable stays, apply now to become the face of our oceanfront paradise!
Responsibilities
- Efficiently check guests in/out using Opera PMS while maintaining accuracy
- Manage room assignments, reservations, and billing transactions
- Resolve guest inquiries regarding amenities, local attractions, and transportation
- Coordinate with housekeeping, maintenance, and valet departments
- Process payments and handle cash drawer reconciliation
- Upsell room upgrades, dining packages, and local experiences
- Maintain organized front desk documentation and guest preference profiles
Qualifications
- High school diploma or equivalent required; hospitality certification preferred
- Minimum 1 year customer service or front desk experience
- Proficiency in hotel management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible weekends and holidays
- Basic knowledge of Virginia Beach attractions and services
- Valid driver's license and reliable transportation
- Multi-language skills (Spanish/French) highly desirable