Job Description
Join our award-winning luxury hotel team as a Front Desk Agent and become the heart of our guest experience! We're seeking a charismatic professional to deliver exceptional service during weekend shifts in Miami's vibrant South Beach district. This role offers competitive compensation, flexible scheduling, and opportunities for career growth within our global hospitality brand. Enjoy complimentary hotel stays, dining discounts, and a dynamic work environment where your smile makes a difference.
As a weekend-focused team member, you'll work Friday-Sunday shifts with guaranteed 32 hours per week, perfect for students or professionals seeking supplemental income. Our commitment to employee development includes paid training programs and clear pathways to supervisory roles.
Responsibilities
- Check in/out guests efficiently using Opera property management system while maintaining accurate guest records
- Handle guest inquiries and resolve complaints with empathy and professionalism
- Process payments and manage cash drawer with 100% accuracy
- Coordinate with housekeeping and maintenance departments to ensure room readiness
- Upsell premium rooms, amenities, and local experiences to maximize revenue
- Maintain a pristine front desk area and lobby ambiance
- Assist with valet services during peak check-in/check-out periods
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with reservation systems (Opera, Fidelio) preferred
- Exceptional communication skills in English (Spanish fluency a major plus)
- Ability to stand for extended periods and lift 25 lbs
- Flexible availability including weekends and holidays
- Valid Florida driver's license for valet duties
- Basic knowledge of Miami attractions and transportation