Job Description
Join our dynamic hospitality team at Grand Plaza Hotel as a Weekend Front Desk Agent! We're seeking a customer-focused professional to deliver exceptional service during high-demand weekend shifts. Enjoy competitive pay, flexible scheduling, and opportunities for advancement while creating memorable experiences for our guests. If you thrive in fast-paced environments and value teamwork, apply today!
Responsibilities
- Manage guest check-ins/checkouts efficiently using hotel management systems
- Handle reservation inquiries, modifications, and confirmations
- Process payments and maintain accurate billing records
- Resolve guest concerns with professionalism and discretion
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards in all guest interactions
- Assist with valet and concierge services as needed
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with Opera/PMS property management systems
- Strong communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Flexible weekend availability (Fri-Sun nights)
- Basic cash handling and accounting knowledge
- Valid New Mexico driver's license (if va duties required)