Job Description
Join our award-winning team as a Front Desk Agent at Grand Hospitality Group, where exceptional service meets Southern charm! We're seeking a dynamic professional to deliver unforgettable guest experiences during weekend shifts in the heart of Columbus, OH. This role is perfect for hospitality enthusiasts who thrive in fast-paced environments and excel at creating warm, welcoming atmospheres.
As the first point of contact, you'll be the face of our premium hotel, handling check-ins, managing reservations, and resolving guest inquiries with grace and efficiency. Our weekend shifts offer competitive compensation, flexible scheduling, and opportunities for career advancement in the thriving Ohio hospitality scene.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management systems
- Handle reservation inquiries, modifications, and confirmations with precision
- Resolve guest concerns promptly and professionally, ensuring satisfaction
- Process payments and maintain accurate financial transaction records
- Collaborate with housekeeping, maintenance, and valet teams for seamless operations
- Uphold brand standards through consistent service excellence
- Assist with VIP guest requests and special event coordination
Qualifications
- Minimum 1 year experience in hospitality or customer service role
- Proficient in hotel management software (Opera, Fidelio, or similar)
- Exceptional communication and conflict resolution skills
- Ability to multitask effectively during peak weekend periods
- Valid Ohio driver's license with clean driving record (if required for shuttle service)
- Flexible availability including weekends, holidays, and evenings
- Basic knowledge of Columbus attractions and local area
- High school diploma or equivalent required