Job Description
Join our award-winning team at Grand Plaza Hotel, where luxury meets Southern charm! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences during weekend shifts. As the first point of contact, you'll embody our commitment to hospitality while managing check-ins, reservations, and guest inquiries. Enjoy competitive pay, flexible scheduling, and a vibrant work environment in the heart of San Antonio.
Responsibilities
- Manage seamless guest check-in/check-out processes with attention to detail
- Handle reservation inquiries and modify bookings using property management systems
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments accurately and maintain secure financial transactions
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through personalized service and local area knowledge
- Maintain organized front desk operations and documentation
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (e.g., Opera, Fidelio)
- Strong problem-solving and conflict resolution abilities
- Excellent communication skills in English; bilingual Spanish preferred
- Flexible availability for weekend shifts (Friday-Sunday)
- Professional appearance and customer-first mindset
- Ability to multitask in a fast-paced environment
- Valid Texas driver's license and reliable transportation