Job Description
Join our award-winning team at Grand Crescent Hotels in the heart of New Orleans! We're seeking passionate individuals to deliver exceptional guest experiences through our 24/7 front desk operations. As a Front Desk Agent, you'll be the first point of contact for our international guests, embodying the vibrant spirit of the Big Easy while ensuring seamless check-ins, personalized service, and memorable stays. This shift-based role offers competitive compensation, comprehensive benefits, and opportunities for career growth in the dynamic hospitality industry.
Responsibilities
- Handle guest check-ins/checkouts efficiently with warm professionalism
- Manage room reservations and occupancy using hotel management software
- Resolve guest inquiries and concerns with exceptional problem-solving skills
- Process payments and maintain accurate financial documentation
- Coordinate with housekeeping and maintenance teams for guest requests
- Execute upselling strategies for premium rooms and hotel amenities
- Maintain security protocols and guest confidentiality standards
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years hotel front desk or customer service experience
- Ability to work flexible shifts (nights, weekends, holidays)
- Proficiency in Opera or similar PMS systems
- Strong communication and conflict resolution skills
- Basic knowledge of New Orleans attractions and transportation
- Ability to stand for extended periods and lift 25 lbs
- Valid Louisiana driver's license (if required for airport runs)