Job Description
Join Denver's premier luxury hotel as a Weekend Front Desk Agent! We're seeking charismatic hospitality professionals to deliver exceptional guest experiences during high-demand weekend shifts. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and want to be the first point of contact for our discerning guests. Enjoy competitive pay, premium benefits, and the opportunity to grow within our award-winning team.
Responsibilities
- Check in/out guests efficiently using PMS systems while maintaining accuracy in billing and room assignments
- Handle guest inquiries, requests, and complaints with prompt, personalized solutions
- Process payments, manage cash floats, and reconcile daily transactions
- Coordinate with housekeeping, maintenance, and valet teams to ensure seamless operations
- Upsell hotel amenities, dining, and special events to enhance guest experiences
- Maintain security protocols for guest safety and property protection
- Prepare daily reports and manage reservation modifications
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with Opera, Fidelio, or similar hotel management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible weekends (Fri-Sun) and holidays
- Valid Colorado driver's license and clean driving record
- Basic knowledge of Denver attractions and local area
- High school diploma or equivalent; hospitality certification preferred
- Ability to stand for extended periods and lift 25 lbs