Job Description
Join our award-winning hospitality team at Grand Plaza Hotel as a Weekend Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences during our high-demand weekend shifts. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and want to build a rewarding career in Sacramento's vibrant hospitality scene. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our luxury hotel chain.
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Handle guest inquiries and resolve issues with professionalism and empathy
- Process payments and manage billing transactions securely
- Coordinate with housekeeping and maintenance teams for guest requests
- Operate hotel management systems (PMS) and communication tools
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain cleanliness and organization of the front desk area
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management software (Opera, Fidelio, etc.)
- Exceptional communication and conflict resolution skills
- Ability to work weekends and holidays reliably
- Strong attention to detail and multitasking abilities
- Basic math and cash handling skills
- Valid California driver's license (if required for local errands)