Job Description
Join our award-winning hospitality team at Grand Bay Hotel Group as a Weekend Front Desk Agent! We're seeking a dynamic professional to deliver exceptional guest experiences during high-demand weekend shifts. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and want to be the first point of contact for our diverse clientele. Enjoy competitive compensation, flexible scheduling, and a supportive team culture in Oakland's vibrant waterfront district.
Responsibilities
- Check in/out guests efficiently using hotel management systems while maintaining accurate records
- Manage room assignments, reservations, and special guest requests with precision
- Process payments and resolve billing inquiries promptly and diplomatically
- Coordinate with housekeeping and maintenance teams to ensure seamless operations
- Act as primary liaison for guest concerns, providing personalized solutions
- Execute security protocols including key control and incident reporting
- Promote hotel amenities and services to enhance guest satisfaction
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera, Fidelio, or similar property management systems
- Exceptional communication skills and conflict resolution abilities
- Ability to work weekends and holidays with flexible availability
- Strong attention to detail and multitasking capabilities
- Basic knowledge of Oakland attractions and transportation options
- Valid California driver's license and reliable transportation
- First Aid/CPR certification preferred