Job Description
We are seeking a dynamic and professional Front Desk Agent to join our award-winning team at The Sterling Hotel. As the primary face of our establishment, you will welcome guests to Detroit with warmth and efficiency. We are specifically looking for dedicated individuals to cover our high-volume weekend shifts. If you have a passion for hospitality and thrive in a fast-paced environment, we want to meet you.
What You Will Do:
- Greet guests warmly and check them in/out using our property management system.
- Handle inquiries via phone, email, and in-person with a focus on guest satisfaction.
- Process payments and manage cash drawers with 100% accuracy.
- Resolve guest complaints and issues immediately, escalating to management when necessary.
- Provide recommendations for local dining and attractions in Detroit.
- Assist with administrative tasks such as filing and inventory management.
- Ensure the front desk area is clean, organized, and inviting at all times.
Why Apply?
- Competitive hourly wage ($18 - $24).
- Employee discounts on dining and spa services.
- Flexible scheduling for work-life balance.
- Comprehensive training and career advancement opportunities.
Responsibilities
- Check guests in and out efficiently using the property management system.
- Answer phone calls and emails promptly, resolving inquiries or transferring to appropriate departments.
- Process payments and handle cash transactions with accuracy.
- Address guest complaints and issues immediately, escalating to management when necessary.
- Maintain a clean and welcoming lobby area.
- Assist with concierge services and local recommendations.
Qualifications
- High school diploma or equivalent required.
- Previous experience in hospitality or customer service preferred.
- Strong interpersonal and communication skills.
- Ability to work weekends, nights, and holidays as required.
- Proficiency with Microsoft Office and hotel software (e.g., Opera, Fidelio).
- Professional appearance and demeanor at all times.