Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Hotel Indianapolis! We're seeking charismatic professionals to deliver exceptional guest experiences during day, evening, and overnight shifts. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and enjoy making every guest feel welcome. You'll be the first point of contact for our visitors, handling check-ins, reservations, and inquiries with precision and warmth. If you're passionate about service and ready to work flexible hours, apply today!
Responsibilities
- Manage guest check-in/check-out processes efficiently using hotel software
- Handle reservation inquiries and modifications via phone, email, and in-person
- Process payments and maintain accurate financial records
- Address guest concerns promptly and coordinate with housekeeping/bell staff
- Perform nightly audits and prepare shift reports
- Assist with luggage handling and concierge services
- Maintain cleanliness and organization of the front desk area
Qualifications
- High school diploma or equivalent; hospitality degree preferred
- 1+ years customer service or front desk experience
- Proficiency in hotel management systems (e.g., Opera, Fidelio)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic math and cash handling abilities
- Valid driver's license and reliable transportation
- Basic first aid/CPR certification (or willingness to obtain)