Job Description
Welcome to the vibrant heart of the French Quarter. The Pontchartrain Hotel is seeking a dedicated and charismatic Front Desk Agent to join our premium weekend team. If you are looking to launch a career in luxury hospitality or simply want a rewarding part-time role, this is the perfect opportunity.
As a weekend shift agent, you will be the first point of contact for our guests, setting the tone for their entire stay. We pride ourselves on our historic charm and world-class service, and we are looking for someone who embodies our values of warmth, professionalism, and attention to detail.
Why Join Us?
- No Experience Required: We value attitude and aptitude over history.
- Competitive Pay: Earn a great hourly rate plus potential tips.
- Flexible Schedule: Perfect for students or those with other weekday commitments.
- Great Location: Work steps away from the best nightlife and dining in New Orleans.
Responsibilities
- Greet guests warmly upon arrival and departure, ensuring a welcoming atmosphere.
- Check guests in and out efficiently using our Property Management System (PMS).
- Handle all front desk inquiries, including reservations, directions, and local recommendations.
- Process payments accurately and manage daily cash and credit transactions.
- Maintain the cleanliness and organization of the lobby, reception desk, and common areas.
- Assist with concierge requests and coordinate with housekeeping and maintenance teams.
- Adhere to all safety and security protocols to ensure guest privacy and property safety.
Qualifications
- No prior experience required: We provide full training for the right candidate.
- Excellent verbal communication skills with a friendly and professional demeanor.
- Strong interpersonal skills and the ability to multitask in a fast-paced environment.
- Basic computer literacy and comfort with POS systems.
- Availability to work weekends (Friday through Sunday) and some holidays.
- Professional appearance and a positive attitude.