Job Description
Join our award-winning team at Grand Plaza Houston as a Front Desk Agent! We're seeking enthusiastic individuals to deliver exceptional guest experiences during weekend shifts. No prior hotel experience required – we provide comprehensive training to launch your hospitality career. Enjoy competitive pay, flexible scheduling, and a vibrant downtown location. Perfect for students, career changers, or anyone seeking weekend work with growth opportunities. Apply today and become part of Houston's premier hospitality destination!
Responsibilities
- Check in/out guests efficiently while maintaining a warm, professional demeanor
- Manage room reservations and handle guest inquiries via phone/in-person
- Process payments and operate property management systems
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through cleanliness and attention to detail
- Resolve guest concerns promptly and escalate complex issues appropriately
- Complete daily reporting and administrative tasks accurately
Qualifications
- No experience required – training provided for all qualified candidates
- High school diploma or equivalent (current students welcome)
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn new systems
- Ability to stand/walk for extended periods and lift 15 lbs
- Flexible availability including weekends and holidays
- Positive attitude and passion for customer service
- Must pass background check and drug screening