Job Description
Welcome to Apex Hospitality Solutions, where we pride ourselves on exceptional guest experiences. We are currently seeking a dedicated and friendly Front Desk Agent to join our team in the heart of San Jose, CA. This is a fantastic opportunity for individuals looking for weekend shifts with no prior experience required—we provide full training to get you started on the right foot.
As a Front Desk Agent, you will be the face of our brand, ensuring every guest feels valued and welcomed. If you have a knack for customer service and are looking for a local career in a dynamic environment, we encourage you to apply today.
Responsibilities
- Greet and welcome guests warmly upon arrival and departure, ensuring a positive first impression.
- Manage the check-in and check-out process efficiently, verifying guest information and handling payments.
- Answer incoming phone calls and emails promptly, directing inquiries to the appropriate department.
- Assist guests with local recommendations, directions, and special requests to enhance their stay.
- Maintain the front desk area, ensuring it is clean, organized, and fully stocked with necessary supplies.
- Handle minor guest complaints with patience and professionalism, escalating complex issues to management.
- Update guest records in the Property Management System (PMS) accurately.
Qualifications
- High school diploma or General Educational Development (GED) certificate.
- Excellent verbal communication and interpersonal skills.
- Ability to work weekends (Friday through Sunday) and holidays as required.
- Basic computer literacy and typing proficiency.
- A friendly, approachable, and professional demeanor.
- Ability to stand for extended periods and lift moderate amounts of weight.