Job Description
Join the vibrant team at Grand Harbor Hotel, Baltimore's premier waterfront destination! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences during our high-energy night shift. Be the first point of contact for travelers seeking comfort and luxury in Maryland's iconic harbor city. Enjoy competitive compensation, comprehensive benefits, and career growth in a stunning setting where every night brings new opportunities to shine.
Responsibilities
- Check in/out guests efficiently with warm professionalism and attention to detail
- Manage reservations, billing inquiries, and room status updates in our PMS system
- Respond promptly to guest requests and resolve issues with proactive problem-solving
- Coordinate with housekeeping, security, and maintenance teams for seamless operations
- Process payments, handle cash transactions, and maintain accurate financial records
- Create memorable experiences through personalized service and local recommendations
Qualifications
- Minimum 1 year hospitality/customer service experience
- Exceptional communication and conflict resolution skills
- Proficiency with hotel management software (Opera, Delphi, etc.)
- Ability to multitask in fast-paced environments with strong organizational skills
- Flexible schedule including nights, weekends, and holidays
- Valid driver's license and clean driving record for errand duties
- Basic knowledge of Baltimore attractions and transportation options