Job Description
Join our award-winning team at Oceanview Hospitality Group as an immediate-hire Front Desk Agent in the vibrant coastal city of Long Beach, CA! We're seeking passionate hospitality professionals to deliver exceptional guest experiences at our luxury beachfront resort. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in one of California's most dynamic destinations.
Responsibilities
- Manage seamless guest check-in/check-out processes with warm professionalism
- Handle guest inquiries, requests, and conflict resolution with exceptional service
- Operate hotel property management systems efficiently and accurately
- Coordinate with housekeeping, maintenance, and valet departments
- Process payments and manage cash handling procedures
- Market hotel amenities and local attractions to enhance guest stays
- Maintain detailed records of guest preferences and special requests
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera, Amadeus)
- Exceptional communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong problem-solving abilities under pressure
- Valid California driver's license required
- High school diploma or equivalent; hospitality certification preferred