Job Description
Join our dynamic hospitality team as a Front Desk Agent and become the first point of contact for our guests! We're seeking energetic professionals to deliver exceptional service during weekend shifts at our premium downtown San Antonio location. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a supportive environment. If you thrive in fast-paced settings and take pride in creating memorable guest experiences, apply today!
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries, complaints, and special requests
- Process payments and maintain accurate financial records
- Coordinate housekeeping and maintenance requests
- Perform safety inspections and emergency procedures
- Collaborate with cross-departmental teams
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or hospitality experience
- Proficiency in PMS systems (Opera, Cloudbeds)
- Strong communication and conflict resolution skills
- Ability to work flexible weekend shifts (Fri-Sun)
- Basic math and cash handling abilities
- Valid Texas Driver's License (if airport transfers required)