Job Description
Join Oklahoma City's premier hospitality destination! Grand Plaza Hotel is seeking passionate individuals to elevate our guest experience through exceptional service. As a key member of our dynamic team, you'll contribute to our award-winning reputation while building a rewarding career in the heart of OKC. We offer competitive pay, comprehensive benefits, and growth opportunities in a vibrant downtown location.
Responsibilities
- Deliver outstanding guest service during check-in/check-out processes
- Manage room reservations and optimize occupancy rates
- Address guest inquiries and resolve service issues promptly
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Support event operations and conference services
- Uphold brand standards across all guest touchpoints
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Proficient with hotel management systems
- Basic knowledge of local attractions and services
- Valid Oklahoma driver's license (if required for position duties)