Job Description
Join our dynamic hospitality team as a Part-Time Front Desk Agent at Grand Plaza Hotel in New York, IL. We're seeking energetic professionals to deliver exceptional guest experiences during flexible shifts. Enjoy competitive pay, a supportive work environment, and opportunities for career growth in the heart of Illinois. If you thrive in fast-paced settings and prioritize guest satisfaction, apply today!
Responsibilities
- Manage guest check-ins/check-outs efficiently using hotel software systems
- Handle reservation inquiries and modify bookings while maintaining accuracy
- Process payments and reconcile daily transactions
- Address guest concerns promptly with solution-oriented communication
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through consistent service delivery
- Maintain clean and organized front desk area
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience
- Proficiency with PMS systems (e.g., Opera, Delphi)
- Strong multitasking abilities during peak shift hours
- Excellent verbal/written communication skills
- Basic math and cash handling accuracy
- Flexible availability including nights/weekends
- Positive attitude with problem-solving mindset