Job Description
Join our award-winning Grand Hotel Oklahoma team as a Weekend Front Desk Agent! We're seeking charismatic hospitality professionals to deliver exceptional guest experiences during high-demand weekend shifts. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and take pride in creating memorable stays for our diverse clientele. Enjoy competitive pay, flexible scheduling, and a supportive team culture in the heart of Oklahoma City.
Responsibilities
- Check in/out guests efficiently using hotel management systems while maintaining accurate records
- Handle guest inquiries, resolve complaints, and coordinate with housekeeping/management teams
- Process payments, manage reservations, and optimize room occupancy strategies
- Execute safety protocols during emergencies and maintain security standards
- Upsell premium services (spa packages, dining reservations) to enhance revenue
- Maintain pristine lobby environment with professional appearance
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year customer service experience in hotel/resort setting
- Proficiency in Opera, Cloudbeds, or similar PMS software
- Exceptional communication skills with fluency in English
- Ability to multitask in high-pressure situations during peak weekend hours
- Basic knowledge of local attractions and transportation options
- Flexible availability including weekends, holidays, and overnight shifts