Job Description
Join our award-winning team at Grand Hotel Raleigh and deliver exceptional guest experiences in the heart of North Carolina's capital! We're seeking charismatic Front Desk Agents to be the first point of contact for our international clientele. With weekly pay and a dynamic work environment, this role offers growth opportunities in the luxury hospitality sector. Our competitive benefits package includes complimentary hotel stays, health insurance, and career advancement programs.
Responsibilities
- Manage guest check-in/check-out processes with precision and efficiency
- Handle reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly with a solutions-oriented approach
- Coordinate with housekeeping, maintenance, and security teams
- Utilize property management systems (Opera/PMS) for daily operations
- Process payments and manage cash handling procedures
- Maintain accurate guest records and confidential information
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with PMS systems and Microsoft Office Suite
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid North Carolina driver's license (preferred)
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Raleigh attractions and transportation
- Professional appearance and positive attitude