Job Description
Join our dynamic team at Oceanview Hospitality Group and accelerate your career with weekly pay! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences at our premium Jacksonville location. This role offers competitive compensation, rapid advancement opportunities, and the chance to work in a fast-paced luxury environment.
As the first point of contact for our international clientele, you'll embody our commitment to excellence while enjoying the stability of weekly paychecks. Perfect for hospitality professionals who value timely compensation and career growth.
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera property management system
- Handle reservation modifications, room assignments, and VIP guest requests
- Resolve guest inquiries and complaints with professionalism and discretion
- Process payments and maintain accurate financial documentation
- Coordinate with housekeeping and maintenance teams for optimal operations
- Upsell hotel amenities and local attractions to enhance guest experience
- Maintain security protocols and confidential guest information
Qualifications
- Minimum 1 year hotel front desk or high-volume customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Florida driver's license and reliable transportation
- Basic knowledge of Jacksonville attractions and transportation
- High school diploma or equivalent required