Job Description
Join our award-winning hospitality team as a Front Desk Agent where your dedication meets daily rewards! At Grand Hotel Detroit, we offer industry-leading daily pay options, allowing you to access your earnings immediately after each shift. Experience the energy of downtown Detroit while delivering exceptional guest experiences in a luxury environment. We provide comprehensive training, competitive benefits, and a supportive team culture that values your growth. Perfect for career-driven individuals seeking financial flexibility without compromising on professional development.
Why Join Us?
• Instant daily pay via our secure app
• Health insurance & retirement plans
• Complimentary hotel discounts
• Career advancement opportunities
• Vibrant downtown location near cultural attractions
Responsibilities
- Provide exceptional guest check-in/check-out services with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly using our 5-star service protocol
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize PMS software (Opera) to manage daily operations
- Upsell premium services and amenities to enhance guest experience
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends/holidays
- Basic math and cash handling accuracy
- Valid Michigan driver's license (if required for airport runs)
- High school diploma or equivalent
- Positive attitude and team-oriented mindset