Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Plaza Hotel in Albuquerque! We're seeking energetic professionals to deliver exceptional guest experiences with weekly pay and competitive benefits. As the first point of contact, you'll create memorable stays while handling reservations, check-ins, and local recommendations. Perfect for career-driven individuals seeking stability in the thriving New Mexico tourism industry.
Responsibilities
- Efficiently manage guest check-in/check-out processes with hotel management systems
- Resolve guest inquiries and complaints with exceptional service skills
- Process payments, manage cash drawers, and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments for seamless operations
- Upsell hotel amenities and local attractions to enhance guest experiences
- Maintain organized front desk area and ensure compliance with safety protocols
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service or front desk experience
- Proficiency in hotel management software (Opera, etc.)
- Exceptional communication and conflict resolution abilities
- Flexible availability including weekends, holidays, and overnight shifts
- Basic math skills and attention to financial accuracy
- Multilingual skills (Spanish) strongly preferred