Job Description
Join our dynamic hospitality team as a Front Desk Agent at Grand Plaza Hotel Austin! We're seeking energetic professionals to deliver exceptional guest experiences with weekly pay and flexible shift schedules. Enjoy competitive compensation, career growth opportunities, and a vibrant work environment in the heart of Austin. Perfect for detail-oriented individuals who thrive in fast-paced settings!
Responsibilities
- Check in/out guests efficiently while verifying reservations and payment methods
- Manage phone calls and digital communications with professionalism
- Process payments and maintain accurate guest records
- Coordinate with housekeeping and maintenance teams for guest requests
- Resolve guest inquiries and issues promptly with excellent problem-solving
- Uphold brand standards through consistent service delivery
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience preferred
- Strong communication and multitasking abilities
- Proficiency in hotel management software (e.g., Opera, RoomMaster)
- Flexible availability to work evenings, weekends, and holidays
- Basic math skills for handling cash transactions
- Positive attitude with crisis management aptitude