Job Description
Join our dynamic hospitality team as a Front Desk Agent at the Grand Plaza Hotel in Albuquerque! We're seeking customer-focused professionals to deliver exceptional guest experiences in a fast-paced, shift-based environment. With weekly pay and flexible scheduling opportunities, this role offers immediate financial stability and career growth in the thriving New Mexico hospitality sector.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and accuracy
- Handle reservations, inquiries, and payment processing using PMS systems
- Coordinate housekeeping, maintenance, and security teams for seamless operations
- Resolve guest concerns promptly while maintaining service excellence
- Perform nightly audits and maintain accurate financial records
- Uphold brand standards and safety protocols during all shifts
Qualifications
- High school diploma or equivalent required
- 1+ years front desk or customer service experience preferred
- Ability to work flexible shifts (nights, weekends, holidays)
- Proficiency in reservation software (e.g., Opera, Fidelio)
- Strong communication and conflict resolution skills
- Basic accounting knowledge and cash handling experience
- Ability to multitask in high-pressure situations