Job Description
Join our award-winning team at the Grand Plaza Hotel & Resort, Atlanta's premier luxury destination. We're seeking passionate hospitality professionals to deliver exceptional guest experiences in the heart of the city. Enjoy competitive benefits, career advancement opportunities, and a vibrant work culture in Georgia's hospitality capital.
Responsibilities
- Deliver exceptional guest service through personalized interactions and anticipatory service
- Manage check-in/check-out procedures efficiently while maintaining accuracy
- Coordinate with housekeeping, maintenance, and F&B departments for seamless operations
- Handle guest inquiries and resolve concerns promptly to ensure satisfaction
- Uphold brand standards and maintain immaculate public areas
- Process payments and manage cash handling procedures
- Participate in daily briefings and training sessions
Qualifications
- Minimum 1 year hotel or luxury customer service experience
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including weekends and holidays
- Proficient in hotel management systems (Opera, Fidelio)
- Valid Georgia driver's license preferred
- Basic first aid/CPR certification required
- Ability to lift 25 lbs and stand for extended periods
- Fluency in English; Spanish proficiency a plus