Job Description
Join our dynamic team as a Front Desk Agent at our flagship Manhattan hotel! We're seeking customer-focused professionals to deliver exceptional guest experiences with weekly pay and flexible shift schedules. Enjoy competitive compensation, growth opportunities, and work in the heart of NYC's vibrant hospitality scene. Perfect for career-driven individuals seeking financial stability and shift flexibility.
Why You'll Love Working With Us:
- Weekly paycheck for financial peace of mind
- Day, evening, and weekend shift options available
- Comprehensive training and career advancement
- Employee discounts on hotel stays and dining
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and professionalism
- Process reservations and room assignments using property management systems
- Handle guest inquiries, complaints, and special requests with empathy
- Coordinate with housekeeping and maintenance departments for seamless operations
- Process payments and manage cash drawer reconciliation
- Provide local recommendations and hotel services information
- Maintain accurate records of guest interactions and transactions
Qualifications
- Minimum 1 year front desk or hospitality experience
- Proficiency with Opera, Fidelio, or similar PMS systems
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail and multitasking abilities
- High school diploma or equivalent; hospitality certification preferred
- Positive attitude and commitment to guest satisfaction