Job Description
Join our award-winning luxury hotel in downtown San Jose and become part of an exceptional hospitality team! We're seeking passionate individuals to energize our weekend operations with professionalism and warmth. Enjoy competitive pay, complimentary meals, and opportunities for career advancement in one of California's most vibrant cities. Perfect candidates thrive in fast-paced environments and prioritize guest satisfaction above all.
Responsibilities
- Deliver exceptional guest service at check-in/check-out, concierge, and valet stations
- Manage room status updates and coordinate with housekeeping for seamless turnarounds
- Handle guest inquiries, complaints, and special requests with empathy and efficiency
- Process payments, manage cash registers, and maintain accurate financial records
- Monitor security protocols and respond to emergency situations per hotel standards
- Collaborate with dining and event teams for weekend banquets and conferences
- Perform daily maintenance checks of public areas and amenities
Qualifications
- Minimum 1 year hotel or hospitality experience preferred
- Availability to work weekends (Friday-Sunday) and holidays
- Excellent communication and problem-solving skills
- Ability to stand/walk for 8+ hours and lift up to 25 lbs
- Basic computer literacy with reservation systems (Opera, etc.)
- Valid California driver's license (for valet positions)
- Food Handler's certification (required for food service roles)
- Bilingual (English/Spanish) highly desirable