Job Description
Join our award-winning team as a Front Desk Agent at the luxurious Grand Plaza Hotel in downtown Oklahoma City. As the first point of contact for our international guests, you'll deliver exceptional service while showcasing Oklahoma's renowned hospitality. We offer competitive compensation, comprehensive benefits, and career advancement opportunities in one of America's fastest-growing hospitality markets. If you thrive in dynamic environments and possess a passion for creating memorable guest experiences, this is your next career milestone.
Responsibilities
- Deliver personalized check-in/check-out experiences while maintaining high efficiency standards
- Manage reservation systems, room assignments, and billing operations with precision
- Coordinate with housekeeping, maintenance, and concierge teams for seamless guest services
- Handle guest inquiries, complaints, and special requests with professionalism and empathy
- Process payments, maintain accurate financial records, and reconcile daily transactions
- Uphold brand standards through meticulous attention to detail and appearance
- Utilize PMS software (Opera) to optimize occupancy and maximize revenue opportunities
Qualifications
- Minimum 2 years of front desk or hospitality customer service experience
- Proficiency in hotel management systems (Opera, Marriott, Hilton) and Microsoft Office
- Exceptional communication skills with fluency in English; Spanish proficiency highly valued
- Ability to multitask effectively in fast-paced environments during peak seasons
- Strong problem-solving abilities and conflict resolution techniques
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent; hospitality certification preferred