Job Description
Join our award-winning team at Harborview Hotel Group as a Front Desk Agent where your dedication to hospitality is rewarded with weekly pay! We're seeking energetic professionals to create unforgettable guest experiences in Baltimore's vibrant Inner Harbor district. Enjoy competitive hourly rates, comprehensive benefits, and a supportive work environment that values career growth. Weekly pay ensures your hard work is recognized promptly, while our prime location offers easy access to Baltimore's top attractions. Apply today and become part of a team that celebrates excellence in guest service!
Responsibilities
- Deliver exceptional guest service through check-in/out procedures, room assignments, and personalized recommendations
- Manage reservations, billing inquiries, and payment processing with precision
- Coordinate housekeeping, maintenance, and security operations seamlessly
- Utilize hotel management software (Opera/PMS) to maintain accurate guest records
- Resolve guest complaints promptly while maintaining brand standards
- Train new agents on front desk protocols and customer service excellence
- Collaborate with concierge and dining teams to enhance guest experiences
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera PMS, Microsoft Office Suite, and reservation systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends, nights, and holidays
- Valid driver's license and reliable transportation
- Basic knowledge of Baltimore attractions and transportation
- Must pass background check and drug screening