Job Description
Join our award-winning team as a Front Desk Agent at the prestigious Grand Hotel Louisville! We're seeking energetic professionals to deliver exceptional guest experiences with the added benefit of weekly pay and flexible shift schedules. Enjoy a modern downtown location, comprehensive benefits, and career growth opportunities in Kentucky's vibrant hospitality scene.
Responsibilities
- Manage guest check-in/check-out processes with precision and efficiency
- Handle reservations, billing inquiries, and payment processing
- Resolve guest concerns promptly while maintaining service standards
- Coordinate with housekeeping and maintenance teams
- Operate PMS systems and maintain accurate guest records
- Execute daily cash handling procedures
- Uphold brand safety and security protocols
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Proficiency with PMS systems (Opera, Fidelio, etc.)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling aptitude
- Professional appearance and demeanor