Job Description
Join our award-winning team at the prestigious Oakland Grand Hotel! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences with weekly pay. As the first point of contact, you'll embody our commitment to luxury hospitality while managing seamless check-ins, resolving inquiries, and coordinating with departments to exceed guest expectations.
Enjoy competitive pay, comprehensive benefits, and a dynamic work environment in downtown Oakland. Perfect for career-driven hospitality professionals seeking growth and financial stability.
Responsibilities
- Efficiently manage guest check-in/check-out processes using Opera PMS
- Resolve guest inquiries and complaints with professionalism and empathy
- Coordinate with housekeeping, maintenance, and concierge teams
- Process payments and manage billing discrepancies
- Upsell hotel services and amenities to enhance guest experience
- Maintain accurate records of guest preferences and special requests
- Ensure lobby area remains pristine and welcoming at all times
Qualifications
- Minimum 1 year front desk or hospitality experience
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Basic knowledge of Oakland attractions and transportation
- Valid California driver's license preferred
- Flexible availability including weekends and holidays
- High school diploma or equivalent required