Job Description
Join our award-winning team at Grand Phoenix Hotel and launch your hospitality career! We're seeking energetic Front Desk Agents to deliver exceptional guest experiences during day, evening, and overnight shifts. Enjoy competitive pay, comprehensive benefits, and opportunities for growth in one of Arizona's premier destinations.
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations and room assignments accurately
- Respond to guest inquiries with professionalism and local expertise
- Process payments and handle cash/credit transactions
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards during all guest interactions
- Maintain detailed shift reports and incident documentation
Qualifications
- High school diploma or equivalent (GED)
- Basic computer proficiency with POS systems
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Previous customer service experience preferred
- Ability to stand for extended periods
- Valid Arizona driver's license (if required for errands)
- Must pass background check and drug screening