Job Description
Join our dynamic team at Austin Hospitality Group as a Front Desk Agent and enjoy the stability of weekly pay! We're seeking customer-focused professionals to create exceptional guest experiences in our luxury property. This role offers competitive compensation, flexible shift schedules, and opportunities for career growth. If you thrive in fast-paced environments and possess exceptional communication skills, apply today!
Responsibilities
- Check guests in/out efficiently using property management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Perform daily audits of front desk operations
- Upsell hotel services and amenities to enhance guest satisfaction
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Proficiency with reservation systems (e.g., Opera, Amadeus)
- Strong problem-solving and conflict resolution abilities
- Flexible availability for evening/weekend shifts
- Basic knowledge of local attractions and services
- Ability to multitask in high-pressure situations
- Valid driver's license preferred