Job Description
Join our award-winning hospitality team at Grand Plaza Hotel Cleveland! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences with weekly pay benefits. As the first point of contact, you'll create memorable stays while supporting our downtown Cleveland location's operations. Enjoy competitive compensation, comprehensive training, and a vibrant work environment in Ohio's premier hospitality sector.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Resolve guest inquiries and complaints promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain a clean, organized front desk area
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with reservation software (Opera, etc.)
- Strong communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Basic math and cash handling abilities
- Ohio hospitality certification preferred
- Fluent in English; bilingual a plus