Job Description
Join our award-winning downtown Atlanta hotel as a Front Desk Agent and experience the excitement of Georgia's premier hospitality destination! We offer weekly pay, comprehensive benefits, and a dynamic work environment where your customer service skills shine. As the first point of contact for our guests, you'll create memorable experiences while enjoying Atlanta's vibrant culture and career growth opportunities.
Why Work With Us? • Weekly paycheck • Health & wellness benefits • Hotel discounts nationwide • Career advancement programs • Flexible scheduling options • Recognition programs for top performers
Responsibilities
- Check-in/out guests with speed and precision while maintaining exceptional service standards
- Manage reservations, room assignments, and billing inquiries using Opera/PMS systems
- Handle guest complaints with empathy and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Act as local Atlanta tourism resource for guests
- Uphold brand standards through professional appearance and conduct
Qualifications
- 1+ years hotel front desk or customer service experience required
- Proficiency with property management systems (Opera, Cloudbeds)
- Strong problem-solving and conflict resolution abilities
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid driver's license and reliable transportation
- Basic knowledge of Atlanta attractions and transportation
- High school diploma or equivalent required
- Must pass background check and drug screening