Job Description
Join our award-winning team as a Front Desk Agent and become the heart of our luxury hotel experience! We offer competitive weekly pay, flexible shift schedules, and comprehensive benefits including health insurance and paid time off. Located in vibrant Los Angeles, our property is a premier destination for business and leisure travelers. As a key ambassador of our brand, you'll create memorable guest experiences while advancing your hospitality career. We provide paid training and opportunities for career growth within our expanding portfolio. If you're passionate about exceptional service and thrive in fast-paced environments, apply today to start your journey with us!
Responsibilities
- Manage guest check-in/check-out processes with efficiency and professionalism
- Handle reservation inquiries, modifications, and confirmations
- Process payments and maintain accurate financial records
- Respond to guest requests and resolve service issues promptly
- Collaborate with housekeeping and maintenance teams for seamless operations
- Operate property management systems (e.g., Opera, Fidelio)
- Uphold brand standards through exceptional customer service
- Monitor security procedures and access control systems
Qualifications
- Minimum 1 year front desk or customer service experience
- Proficiency with hotel property management systems
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic knowledge of local attractions and transportation
- High school diploma or equivalent required
- Valid California driver's license preferred
- Ability to stand for extended periods and lift up to 25 lbs