Job Description
Join our dynamic hospitality team as a Front Desk Agent and enjoy the benefits of weekly pay and flexible shift schedules! We're seeking energetic professionals to deliver exceptional guest experiences in our premium Charlotte location. This role offers stability, growth opportunities, and the chance to work in a fast-paced environment where your skills make a real difference. Weekly paycheck processing ensures financial peace of mind, while our supportive team culture values your contributions. If you thrive in customer-facing roles and appreciate consistent compensation, this opportunity is tailored for you.
Responsibilities
- Manage check-in/check-out processes efficiently while maintaining accurate records
- Handle guest inquiries with professionalism and resolve service issues promptly
- Process payments and manage billing transactions using property management systems
- Coordinate with housekeeping and maintenance teams to ensure guest room readiness
- Upsell hotel services and amenities to enhance guest experience
- Maintain security protocols and manage key systems
- Prepare daily reports and manage reservation systems
Qualifications
- Minimum 1 year customer service or front desk experience preferred
- Proficiency with hotel management software (e.g., Opera, Cloudbeds)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic mathematical skills for financial transactions
- High school diploma or equivalent required
- Valid driver's license and reliable transportation