Job Description
Join our dynamic team at the prestigious Metropolitan Hotel in downtown Los Angeles! We're seeking energetic Front Desk Agents to deliver exceptional guest experiences with weekly pay and flexible shift schedules. As the first point of contact, you'll embody our commitment to luxury hospitality while managing check-ins, reservations, and guest inquiries. Enjoy competitive compensation, comprehensive training, and a vibrant work environment in the heart of LA.
Responsibilities
- Manage seamless guest check-in/check-out processes with efficiency and professionalism
- Handle reservations, room assignments, and billing inquiries using Opera property management system
- Resolve guest complaints promptly while maintaining service standards
- Coordinate with housekeeping, maintenance, and valet departments for guest requests
- Process payments and maintain accurate financial records
- Uphold brand standards through consistent service delivery
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail and organizational abilities
- Valid California driver's license preferred
- Basic knowledge of Los Angeles area attractions a plus