Job Description
Join our prestigious downtown DC hotel team as an immediate Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences in a fast-paced luxury environment. Enjoy competitive pay, comprehensive benefits, and career growth opportunities within our award-winning hospitality group. Perfect for career changers or hospitality veterans seeking immediate placement.
Responsibilities
- Manage guest check-in/check-out processes with speed and precision
- Handle reservation inquiries and modifications via phone/digital channels
- Resolve guest concerns with empathy and urgency
- Maintain accurate guest records and billing information
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and manage cash drawer accountability
- Execute shift-specific tasks during morning/afternoon/evening rotations
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years hotel front desk or customer service experience
- Proficiency in Opera/PMS systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends/holidays
- Valid DC work authorization and clean background check
- Multilingual capabilities (Spanish/French) highly valued