Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Plaza Hotel! We're seeking energetic professionals to deliver exceptional guest experiences in Kansas City's vibrant downtown. Enjoy weekly pay, flexible shift schedules, and comprehensive benefits including health insurance and 401K matching. Perfect for detail-oriented individuals passionate about customer service.
Responsibilities
- Manage guest check-in/check-out processes efficiently
- Handle reservations and room assignments using Opera PMS
- Resolve guest inquiries and complaints with professionalism
- Process payments and manage cash handling procedures
- Coordinate with housekeeping and maintenance teams
- Execute upselling strategies for room upgrades
- Maintain accurate shift reports and documentation
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic math and cash handling proficiency
- High school diploma or equivalent
- Valid Missouri driver's license (if required for errands)