Job Description
Join our award-winning Raleigh hotel team as a Front Desk Agent where your guest service excellence is rewarded with weekly pay! We're seeking charismatic professionals to create unforgettable experiences for our discerning travelers. Enjoy competitive compensation, comprehensive benefits, and a vibrant workplace in the heart of North Carolina's capital city. Perfect opportunity for career growth within our expanding luxury hospitality brand.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm hospitality
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate housekeeping and maintenance requests efficiently
- Handle guest concerns with empathy and proactive problem-solving
- Process payments and maintain accurate financial records
- Collaborate with concierge and F&B teams for seamless guest journeys
- Uphold brand standards through consistent service delivery
Qualifications
- 1+ years hotel front desk or high-end customer service experience
- Proficiency in Opera or PMS property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Strong attention to detail and organizational abilities
- Valid North Carolina driver's license (if required for errands)
- Flexible availability including weekends and holidays