Job Description
Join our award-winning luxury hotel as a Front Desk Agent and enjoy the stability of weekly pay! We're seeking charismatic professionals to deliver exceptional guest experiences at our premier downtown Charlotte location. With competitive compensation, comprehensive benefits, and a vibrant team culture, this role is perfect for hospitality enthusiasts seeking career growth. Weekly pay available!
Responsibilities
- Manage check-in/check-out procedures with efficiency and warmth
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Utilize property management software (Opera)
- Upsell hotel amenities and services
- Maintain a clean and organized front desk area
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency in PMS systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends
- Basic knowledge of local attractions and services
- High school diploma or equivalent
- Valid NC driver's license (if required for errands)