Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent and experience the future of hospitality with daily pay! We're seeking charismatic professionals to create unforgettable guest experiences in our Kansas City location. As a cornerstone of our operations, you'll be the first point of contact for travelers worldwide, combining impeccable service with cutting-edge efficiency. Enjoy the flexibility of receiving your earnings daily while building a rewarding career in the heart of Missouri's hospitality scene.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping and maintenance teams to ensure seamless operations
- Handle guest concerns with empathy and proactive problem-solving
- Maintain accurate records in property management systems
- Upsell premium services and amenities to enhance guest satisfaction
- Execute safety protocols and emergency procedures flawlessly
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera, Fidelio, etc.)
- Exceptional communication and conflict resolution abilities
- Flexible availability including nights, weekends, and holidays
- Basic math and cash handling skills with attention to detail
- Valid driver's license and reliable transportation
- Ability to stand for extended periods and lift up to 25 lbs
- Positive attitude and passion for hospitality excellence