Job Description
Join our dynamic hospitality team as a Front Desk Agent in Omaha! We're seeking a customer-focused professional to manage weekend operations at our premier downtown hotel. This role is perfect for individuals who thrive in fast-paced environments and excel at creating memorable guest experiences. Enjoy competitive pay, flexible scheduling, and opportunities for growth within our nationally recognized brand.
Responsibilities
- Manage guest check-in/check-out processes with precision and efficiency
- Handle reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly and maintain service standards
- Process payments accurately using hotel systems
- Coordinate with housekeeping and maintenance teams
- Uphold safety protocols and emergency procedures
- Maintain detailed records of guest interactions
Qualifications
- Previous front desk or customer service experience preferred
- Proficiency with hotel management systems (e.g., Opera, Fidelio)
- Strong communication and conflict resolution skills
- Ability to work independently during weekend shifts
- Valid driver's license and reliable transportation
- Flexible availability for weekends and holidays
- Basic math and cash handling abilities